Customer Service 101 (SAQA: 114974)

In this Unit Standard-aligned short course, we will provide you with a broad introduction to customer services including both internal and external customers. The focus is knowledge, skills, values and attitudes in relation to the learner’s own context and experience of the world of work.

Upon completion of the online course, students will be able to:

• Explain customer service.
• Engage in an interaction with a customer.
• Demonstrate communication skills in responding to a customer.
• Process a query in order to respond to a customer need.