Call Centre Training

A well-trained Call Centre is the heart of any operation. Call centre employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Call Centre Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.

In this course we will cover different call centre strategies, different types of buying motivations, how to create SMART Goals, strategies that sharpen effective communication and proper phone etiquette. This course will give you the essential skills needed to empower yourself as a call centre agent and to become a truly valuable, integral part of any company.

Learning Objectives

After you complete this course, you will be able to:

• Define and understand call centre strategies
• Identify different types of buying motivations
• Create SMART Goals
• Familiarize yourself with strategies that sharpen effective communication
• Use proper phone etiquette

Recommended for:

• Call Centre Agents
• Telemarketers
• Receptionists
• Anyone looking to improve their telephone skills