Course Overview
In this course, students will learn how to effectively build rapport with customers using verbal and non-verbal communication techniques. They will also understand the communication process and learn to respond appropriately to customer needs in various situations. The course covers how to apply active listening and questioning skills to identify customer needs and expectations. Students will also gain skills in giving constructive feedback and resolving customer complaints effectively. Additionally, they will learn methods for ensuring customer satisfaction and retention.
Course Content
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