Manage In-bound and/or Outbound Calls

Learn how to effectively manage inbound and outbound calls in a contact center, including handling inquiries, campaigns, and customer follow-up.

 

Course Overview

In this course, students will learn how to manage inbound and outbound calls in a contact center environment. They will gain the skills to follow standard operating procedures when answering, redirecting, and screening calls. Additionally, students will learn to handle calls related to marketing campaigns, record call results, and process outgoing calls. The course also covers conducting telemarketing campaigns, managing follow-ups with customers, and ensuring customer needs are met during sales transactions. Lastly, students will understand how to escalate issues appropriately when necessary.

Course Content

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Course Includes

  • 5 Modules
  • 23 Lessons
  • 5 Quizzes
  • Course Certificate