The Negotiation Process with a Debtor - New Oaks College

In this course, students will learn to apply the steps in the negotiation process to authentic situations, enabling effective interactions with debtors. They will develop skills to negotiate payment terms and reach agreements, ensuring mutually beneficial outcomes. The course emphasizes the importance of accurately recording discussions following debtor interactions, and maintaining clear and precise records. Students will also gain knowledge of company codes of conduct and relevant legislation, ensuring compliance during negotiations.

Course Content

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MODULE 1 5 Lessons | 1 Quiz

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Module Content

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1.1: Negotiate With a Debtor and Record the Interaction (Steps 1- 5)

1.2: Types of Questions to Ask

1.3: Negotiate With a Debtor and Record the Interaction (Steps 6-10)

1.4: Negotiate Payment and Reach Agreement With the Debtor

1.5: Service Level Agreements

The Negotiation Process With a Debtor Quiz 1

MODULE 2 6 Lessons | 1 Quiz

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Module Content

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2.1: Company Code of Conduct

2.2: Legislation

2.3: Credit Classification

2.4: Some Guidelines for Negotiating With a Debtor

2.5: Agree the Method of Payment

2.6: Notes of Correspondence that Must be Forwarded to or Received from Debtor

The Negotiation Process With a Debtor Quiz 2

About Instructor

Rhens Training Institute

12 Courses