Professional Behaviour - Skills Programme

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UNIT STANDARD NUMBER SAQA: 113924 - Apply basic business ethics in a work environment

Module 1 – Reflect on own values and belief systems and how they influence own behaviour 3 Lessons

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1.1: Influences of values and beliefs on own behaviour

1.2: Explain what you understand about the concept of values and beliefs

1.3: Reflect on own values and belief system

Module 2 – Discuss how an individual`s ethics impact on the people around him/her 1 Lesson

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2.1: The impact of individual ethics

Module 3 – Explain how an individual can behave ethically in a business environment 2 Lessons

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3.1: Ethical behaviour in a business environment

3.2: The customer and ethics: What are their rights

Module 4 – Demonstrate techniques for dealing with situations where own ethics and values conflict with work 1 Lesson

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4.1: The conflict of own ethics and values with work

UNIT STANDARD NUMBER SAQA: 114959 - Behave in a professional manner in a business environment

Module 5 – Know how to behave in a business environment 9 Lessons

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5.1: How to behave

5.2: Examples of a Dress Code

5.3: Do you have a dress code

5.4: Positive Listening Skills

5.5: Ten Factors Influencing the Listening Process

5.6: Example of a Smoking Policy

5.7: Code of Good Conduct

5.8: Common provisions found in business codes

5.9: Consequences of non- compliance

Module 6 – Interpret body language in a business context 4 Lessons

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6.1: Body language

6.2: Eye Contact

6.3: Personal Space

6.3.1: Sexual Harassment

Module 7 – Interact with people in a business setting 6 Lessons

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7.1: Interacting with people

7.2: Greeting visitors

7.3: Closing an interaction with a visitor

7.4: Protect confidential information

7.5: Policy and Procedure

7.6: What is conflict

Module 8 – Assess own professional behavior in a business setting. 6 Lessons

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8.1: Own professional behaviour

8.2: Strengths and weaknesses

8.3: Types of Development activities

8.4: Advantages and disadvantages of development activities

8.5: Self-Development Plan

8.6: Starting your Development Plan

UNIT STANDARD NUMBER SAQA: 13912- Apply knowledge of self and team in order to develop a plan to enhance team performance

Module 9 -Demonstrate knowledge and understanding of self as a worker in a specific work position 4 Lessons

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9.1: Self-knowledge as a worker

9.2: Self-evaluation

9.3: Two competence evaluation methods

9.4: Review Performance and obtain feedback

Module 10 – Identify own role in an organization 4 Lessons

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10.1: Own role in a business

10.2: Peer Work Performance

10.3: Performance Review and Feedback

10.4: Values and Attitudes

Module 11 – Use a variety of strategies to deal with potential conflict in a team or group. 6 Lessons

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11.1: Conflict in a team or a group

11.2: Conflict Management Styles & Tools

11.3: Outcomes of Conflict & Conflict Resolution

11.4: The Team Leader

11.5: Roles of Team Members

11.6: Productive Team Characteristics

Module 12 – Demonstrate knowledge and understanding of the dynamic within a specific group 3 Lessons

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12.1: Team or group dynamics

12.2: Characteristics of a Good Team

12.3: Improving team efficiency

Module 13 – Develop a plan of action to enhance the performance of a team 3 Lessons

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13.1: Enhancing team performance

13.2: The Planning Process

13.3: Effective Planning

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Professional Behaviour – Skills Programme

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