Call Centre Training

This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.

$58.47

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.

Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical online course.