Deal with Debtors in the Recovery of Debt

In the this course, students will learn how to effectively plan and execute debt recovery calls, handle debtor objections, and respond to queries. They will also gain skills in understanding legal proceedings related to debt collection and how to apply company policies. The course covers the creation and use of debtor call scripts, preparing for various debtor responses, and maintaining professionalism throughout interactions. Additionally, students will learn to manage case histories and propose payment arrangements.