Rhens Training Institute

Learn to collect, record, and present customer information accurately and efficiently.

Learn to analyze current situations and define organizational objectives through needs analysis.

Learn effective strategies for managing debt recovery calls, handling objections, and addressing debtor queries. 

Learn how to effectively communicate with customers, using verbal and non-verbal strategies to build rapport and resolve complaints.

Learn how to apply ethical conduct in debt recovery, focusing on decision-making and compliance with codes of conduct.

Learn how to effectively manage inbound and outbound calls in a contact center, including handling inquiries, campaigns, and customer follow-up.

Learn to effectively manage new staff inductions, cover legal aspects and process phases.

Learn how to effectively negotiate agreements and deals in business, covering processes, strategies, and skills.

Learn how to effectively handle and process incoming and outgoing calls professionally.

Learn to effectively plan, recruit, and select candidates for defined positions.

Learn to develop skills to negotiate confidently, influence effectively, and achieve successful outcomes.

Learn how to create task lists, use a diary effectively, prioritize tasks, and plan your work schedule.